68 Job positions of IT Help Desk Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) :Deadline: Apr 24, 2023.

Job Description

• Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
• Taking care of all the networking issues and troubleshoot it as soon as possible
• Maintaining and creating a document management system to protect and restore the data.
• Provide phone, remote access, and desktop support of Intel based hardware and software systems.
• Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system. Must maintain accurate and timely service tickets.
• Maintain licensing compliance and asset tracking databases of hardware and software.
• Serve as local data recovery expert of failed hard drives and PC based systems.
• Assist users in configuring approved wireless devices.

Minimum Qualifications

  • Advanced diploma in Software Engineering0 Year of relevant experience
  • Advanced diploma in Computer Science0 Year of relevant experience
  • Advanced diploma in Computer Engineering0 Year of relevant experience
  • Advanced diploma in Information and Communication Technology0 Year of relevant experience
  • Bachelor’s Degree in Software Engineering0 Year of relevant experience
  • Bachelor’s Degree in Computer Science0 Year of relevant experience
  • Bachelor’s Degree in Computer Engineering0 Year of relevant experience
  • Bachelor’s Degree in Information and Communication Technology0 Year of relevant experience
  • Bachelor’s Degree in Information Management Systems,0 Year of relevant experience
  • Advanced Diploma in Information Management System0 Year of relevant experience
  • Advanced Diploma (A1) in Electronics0 Year of relevant experience
  • Bachelor’s Degree in Telecommunication Engineering0 Year of relevant experience
  • Advanced Diploma in Telecommunication Engineering0 Year of relevant experience
  • Bachelor’s Degree in Electronics0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning
  • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
  • Ability to convert high-level customer needs into a technical development strategy
  • Ability to manage and troubleshoot TCP / IP networking issues
  • Experience in Desktop Support, Network Administration and System Administration
  • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
  • Resource management skills
  • Problem solving skills
  • Decision making skills
  • Time management skills
  • Risk management skills
  • Results oriented
  • Digital literacy skills
  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
  • Ability to repair PCs and other hardware equipment
  • Analytical skills;
  • Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage

Click here to apply

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